- Driving commercial performance in one of the UK’s highest-profile luxury beauty locations.
- Delivering exceptional client experiences while building long-term client relationships.
- Leading KPI execution and CRM strategy to maximise sales opportunities.
- Coaching and developing the team to consistently achieve commercial targets.
- Supporting operational excellence and luxury brand standards.
Online Portfolio
Online Portfolio
Resume
Experience
February ‘26 - Present
Business Manager
Giorgio Armani
2021 - 2022
Concession Manager
Sandro Paris
- Increased concession profitability by 30%.
- Led a high-performing team while consistently exceeding sales targets.
- Delivered exceptional luxury client experiences and strengthened brand performance.
2016 - 2017
Flagship Manager
Hugo Boss
- Managed flagship store operations and team performance.
- Improved commercial KPIs through coaching and operational excellence.
- Built strong customer relationships that drove repeat business.
2013-2026
Key Achievements
Italy-Spain-UK
- Increased concession profitability by 30%.
- Generated almost 300 Google Reviews with a 4.7★ rating.
- Recommended by 10+ colleagues and direct reports on LinkedIn.
- Managed teams across Armani Beauty, Jimmy Fairly, Harrods, Sandro Paris, Slowear, Hugo Boss, Massimo Dutti and ZARA flagships.
- Over 10 years of luxury retail leadership experience.
Education
2013
MBA
Kingston University - London
Business Administration & Management
2011
Bachelor’s Degree
University del Salento - Italy
Built a strong foundation in marketing, communication strategy and consumer behaviour.
2014
Master degree in Web & Graphic Design
PC Academy - Italy
Developed digital design, branding and website development skills, later applied to commercial projects and personal branding.
Skills
Commercial Skills
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Commercial Performance
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Luxury Client Experience
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People Leadership
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Retail Operations
Languages
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Italian
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English
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Spanish
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Lithuanian